Report Card

Our Health Care Report Card measures our performance against our strategic goals. It is designed to show where we are doing well and where we are working to make improvements.

The Report Card results are grouped by our strategic goals. Read the full Report Card or take a look at the tables below for a summary.

Read the full Report Card

The full Report Card includes more information about the measures: what we’re measuring, why it matters, how we measure it, how we're doing, what we're doing to maintain or improve performance and if applicable, how you can help.

Read the full report:

Our Health Care Report Card - March 19, 2013.

Our Health Care Report Card - January 21, 2013.

Our Health Care Report Card - December 5, 2012

Our Health Care Report Card - October 9, 2012

Our Health Care Report Card - June 22, 2012

Our Health Care Report Card - September 30, 2011

Our Health Care Report Card - January 23, 2012

Our Health Care Report Card - December 8, 2011

Tell us what you think

Report Card Survey

= Within target = Within 10% of target = Outside target by more than 10%

Goal: Provide the best care
System level	How are we doing?
Are patients happy with our emergency department services?
What is our mortality rate compared to other Canadian hospitals?
Reduce unnessesary variation in care by using evidence-based protocols	How are we doing?
How many patients get Methicillin-Resistant Staphylococcus Aureus (MRSA) from a hospital stay?
How many patients get the bacterial infection Clostridium Difficile from a hospital stay?
Do hospital staff clean their hands often enough?
Improve clinical integration and quality by building regional programs, departments and processes	How are we doing?
How many minutes does an average patient wait to been seen in Emergency?
Are patients waiting too long for non-emergency surgeries?
How well do we bridge mental health and addictions patients from hospital to community?
How long does it take to get a residential care bed?

Goal: Promote better health for our communities
System level	How are we doing?
Are our children protected against vaccine preventable illness?
How many “extra” days do patients spend in hospital?
Implement targeted health promotion and prevention initiatives to reduce the incidence of chronic disease	How are we doing?
How ready are the children in our communities for school?
Reduce health inequities in the populations we serve	How are we doing?
Are there inequalities in life expectancy across Vancouver Coastal Health?
Coordinate care across the continuum of primary, community, home and acute care	How are we doing?
How many hospital stays could be avoided by using outpatient clinics instead?

Goal: Develop the best workforce
system level	How are we doing?
Does our staff see Vancouver Coastal Health as safe?
How commited are our employees to their jobs?
What percentage of staff time is lost to illness or injury?
Strengthen management and leadership capacity	How are we doing?
What per cent of our leadship are formally planning for their professional growth?

Goal: Innovate for sustainability
System level	How are we doing?
How successful are we at getting research funding?
How are we managing our money?
Optimize capacity, resource utilization and productivity	How are we doing?
Are we matching our nursing levels to patient need?