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Director, Client Relations & Risk Management – Vancouver


Job Title: Director, Client Relations & Risk Management - Vancouver
Work Site: VGH Department of Medical Affairs
Status: Regular Full Time
Reference#: 096504-kco


Job Summary:

As Director - Client Relations & Risk Management, you'll report in a matrix relationship to the Regional Director, Client Relations and Risk Management and the Senior Medical Director, Richmond Health Services (RHS) and be responsible and accountable for providing leadership to the Vancouver Community of Care (CoC) in the management of clinical and operational risk and collaborating with Corporate Finance in the management of financial risk.


In this role you will directly supervise the Client Relations and Risk Management team for the Vancouver CoC and collaborate with the Vancouver Coastal Health (VCH) Client Relations & Risk Management staff to ensure overall consistency and standardization of processes and systems.   You'll represent the CoC in dealings with legal counsel, insurers and other external agencies in investigating and managing claims involving patients and identify and resolve other risk management issues.


In this exciting and challenging role, you will also provide leadership and support to leaders and staff in ensuring that quality improvement strategies and processes are applied to the management of client relations and risk management issues.


Duties and Responsibilities will include:



Qualifications and Expertise:





To Apply:

Qualified applicants only please submit a resume and covering letter quoting competition # 096504-kco.



Please note:


***Employees of VCH must apply via the Internal Application Process. Refer to the site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.

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