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Manager, Client Relations – Coastal Community of Care


Job Title: Manager, Client Relations - Coastal Community of Care
Work Site: Lions Gate Hospital
Status: Regular Full Time
Reference#: 094441-ale



Job Summary:

Reporting directly to the Senior Medical Director and Director Risk Management for the Coastal Community of Care (CoC), with a functional reporting relationship to the Regional Director, Client Relations and Risk Management, the Manager, Client Relations is responsible and accountable for providing leadership in the management of client relations and operational risk for the CoC by consulting to and mentoring management and staff regarding client relations, situation management, and administrative and operational risk management issues.


As primary point of contact for patient/clients and consulting to management teams regarding prevention and proposed remedial or follow up actions in response to patient/client complaints or related situations, the Manager, Client Relations will implement client relations practices and assist in the implementation of risk management practices at the CoC that are consistent with those across the organization.


Representing Vancouver Coastal Health (VCH) in dealings with legal counsel, insurers and other external agencies in investigating and managing claims involving patients/clients and identifying and resolving other risk management issues, the Manager, Client Relations will collaborate with regional Client Relations and Risk Management staff and work to ensure overall consistency and standardization of processes and systems. The Manager will also provide leadership and support to senior leadership, physicians and staff in ensuring that quality improvement strategies and processes are applied to the management of client relations and risk management issues.

Accountabilities for this role will include:



Qualifications and Expertise








To Apply

Qualified applicants only please submit a resume and covering letter quoting competition # 094441-ale.


Please note:


***Employees of VCH must apply via the Internal Application Process. Refer to the site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.

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