|Job Title: ||Operational Initiatives Lead - Residential Care|
|Work Site: ||Minoru Residence - Richmond|
|Status: ||Regular Full Time |
Reporting to the Director, Richmond Residential Care, you will provide leadership for Residential Care that will result in the following:
- Enhanced quality of services
- Alignment with best practices
- Integration of services and clinical practice
- Improved patient/client/resident access and satisfaction
- Cost-effective care
In alignment with Vancouver Coastal Health's vision, values and strategic directions, you will promote excellence in resident and family centred care, and education within a complex health environment.
Accountabilities will include, but not be limited to:
- Providing leadership, supervision and guidance to staff across the full management spectrum (hiring, coaching, evaluation, and discipline) ensuring adherence to VCH policies and standards
- Taking part in implementing an effective workforce plan to ensure the availability of adequate staff within the context of operational demands, environmental and resource constraints.
- Assuming responsibility for aspects of the clinical and/or operational performance of the facility
- Leading and working collaboratively with interdisciplinary care teams in the planning, implementation and evaluation of clinical protocols/practice guidelines and activities required to adhere to accreditation, regulatory and safety guidelines.
- Working collaboratively and strategically in the identification and resolution of resident, family and/or staff issues, cultural and language barriers, ethical dilemmas, and the coordination and integration of care.
- Liaising with stakeholders across the Communities of Care (CoC) by participating and leading the planning and implementation of initiatives to achieve organizational goals, promoting collaboration and commitment
- Working closely with broad service delivery teams and coordinating groups across the continuum of care to translate goals into detailed program charters and workplans, outlining timelines and deliverables
- Monitoring, evaluating and analysing key performance indicators to drive quality improvement and manage risk
- Developing and implementing quality improvement processes to ensure services meet provincial legislation, organizational objectives, policies and standards
Qualifications and Competencies:
- Bachelor’s Degree (Master’s preferred) in a Health Sciences professional discipline or Business Administration
- Three (3) to five (5) year’s recent, related experience in a complex health care environment including leadership, program planning, education, facilitation and project leadership or an equivalent combination of education, training and experience
- Current full registration with an applicable regulatory body/association
- Comprehensive knowledge of complex care and service delivery in residential care settings including best practices, populations served and care needs/activities
- Broad knowledge of patient care delivery systems in primary, acute and community settings and the principles underlying safe, effective care transitions and efficient flow
- Demonstrated ability to form effective relationships across the continuum of care
- Demonstrated ability to provide clinical and administrative supervision and consultation and manage relevant HR processes
- Ability to maintain a high level of professional confidentiality
- Broad knowledge of budget development and management
- Demonstrated skills and ability to facilitate the development of highly effective teams, and to work both independently and collaboratively
- Demonstrated ability to model and foster a positive, collaborative, and respectful working environment
- Demonstrated listening and information seeking skills that promote open and direct communication, and lead to a cooperative approach to problem solving
- Utilizes effective facilitation, persuasion and negotiation abilities to achieve consensus, resolve conflict and achieve desired outcomes
- Demonstrated ability to lead quality improvement activities, including the application of LEAN methodology
- Broad knowledge of project management principles and methodologies, and ability to coach team members on these skills
- Demonstrated ability to prepare and deliver presentations and reports
Qualified applicants only please submit a resume and covering letter quoting competition # 085570-ale.
- Only short-listed applicants will be contacted for this posting.
- Successful applicants may be required to complete a Criminal Records Review Check.
- This position will remain posted until it is filled.
***Employees of VCH must apply via the Internal Application Process. Current VCH staff who apply to this posting using this external site will be considered with other external candidates. Seniority will not apply.***
Thank you for your interest in Vancouver Coastal Health.