Accessing Home and Community Care services
If you or a family member is in the hospital, speak with the hospital social worker or transitional service team member.
Access Lines for Home and Community Care servicesAccess Lines for Hospice Palliative Care For Hospice Palliative Care services in the following communities, you can call the general Home and Community Care Access line, or you can call:
For Hospice Palliative Care services in all other Vancouver Coastal Health communities, please call the general Home and Community Care Access Line above.
Step 2 - Conduct an assessment Our health care professionals will work with you, your family, doctor and other health care professionals to assess:
How am I involved in decision making about my care? You have the right to consent to care that we offer to you. Before you make a decision, it is important that you feel everything has been explained to your satisfaction. If you are unsure or do not understand something, ask for an explanation.
If you have documented your wishes about the health care you want to receive, at the moment or in the future, in an advanced care plan such as a representation agreement (sometimes referred to as a living will), or a similar document, bring this to the attention of your family and health care providers and bring a copy with you, if possible.
What do I need to bring?
It is important that our health care professionals fully understand your health care situation and needs. Please ask questions if you are not sure about what services are available to you. Step 3 - Develop a care plan If you are eligible for services, a health care professional will work with you to develop a care plan that meets your needs. The care plan will be updated as your care situation changes.
If there is a waiting list for the services that best meet your needs, the health care professional will work with you to ensure that the best services are in place to address your health needs while you are waiting.