Emergency
8100 Granville buliding

Richmond Substance Use Outreach Team

  • 8100 Granville Avenue, unit 600 Richmond, BC V6Y 3T6
  • Fax:  604-244-5487

Need help immediately?

If there is a life-threatening safety concern, please call 9-1-1 or go to the Emergency Department at your nearest hospital.

Suicide prevention hotline: 1-800-784-2433

BC Crisis Line: 604-310-6789

Kids Help Phone: 1-800-668-6868

Indigenous Crisis and Support Line - KUU-US Crisis Support Line: 1-800-588-8717

Harm reduction: Toward the Heart 

This program offers client-centered, recovery-oriented service for clients who have a primary complex substance use diagnosis causing functional impairments in daily life. Services may include case management, counselling, psychiatry, and general medicine.

How to access

  • Check eligibility

    Richmond resident aged 19 and older with a primary complex substance use diagnosis who have difficulties engaging with in-office counselling.

  • Get a referral

    Please call Richmond Central Intake at (604) 204-1111 for more information.

Hours of operation

Currently open
  • Monday:   8:30 a.m. to 4:30 p.m.
  • Tuesday:   8:30 a.m. to 4:30 p.m.
  • Wednesday:   8:30 a.m. to 4:30 p.m.
  • Thursday:   8:30 a.m. to 4:30 p.m.
  • Friday:   8:30 a.m. to 4:30 p.m.
  • Saturday:   Closed
  • Sunday:   Closed

Parking and transportation

Access to the parkade is only available when driving East on Granville Avenue.  

Paid visitor parking is available on the 1st two levels of the parkade. The pay machine is on the 1st level.   

Richmond Place – 8100 Granville Avenue

Richmond Place at 8100 Granville Avenue in Richmond, B.C. is the location of various VCH services and programs that serve the Richmond community.

Intensive Case Management Teams

Intensive Case Management Teams (known as ICM or ICMT) provide a support role for people who experience severe substance abuse problems, chronic unmet medical needs, and multiple barriers for accessing services.