Step Up/Step Down services - Richmond
- 6100 Bowling Road Unit #200 Richmond , BC V6Y 4G2
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- Richmond one number: mental health and substance use intake: (604) 204-1111
- Step Up/Step Down TRACC Richmond: (604) 207-2511
- Fax: (604) 207-2524
Need help immediately?
If there is a life-threatening safety concern, please call 9-1-1 or go to the Emergency Department at your nearest hospital.
Suicide prevention hotline: 1-800-784-2433
BC Crisis Line: 604-310-6789
Kids Help Phone: 1-800-668-6868
Indigenous Crisis and Support Line - KUU-US Crisis Support Line: 1-800-588-8717
Harm reduction: Toward the Heart
Urgent response for children and youth who are at moderate to high risk of suicide. This service includes the Team Response to Adolescent & Children in Crisis (TRACC)
How to access
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Check eligibility
- Children aged 6 to 18 years old
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Make a referral
Anyone who is concerned a child or youth who may be experiencing a mental health or emotional crisis or at possible risk of suicide can contact Step Up/Step Down for more information or to make a referral. Contact the team at (604) 207-2511.
Hours of operation
- Monday: 8:00 a.m. to 7:00 p.m.
- Tuesday: 8:00 a.m. to 7:00 p.m.
- Wednesday: 8:00 a.m. to 7:00 p.m.
- Thursday: 8:00 a.m. to 7:00 p.m.
- Friday: 8:00 a.m. to 7:00 p.m.
- Saturday: Closed
- Sunday: Closed
Limited availability Saturdays and Sundays 8am to 7pm.
Parking and transportation
There is a pay parking lot adjacent to the building. Bus stops are located on Westminster Highway.