Emergency
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Steps Services at 312 Main

Need help immediately?

If there is a life-threatening safety concern, please call 9-1-1 or go to the Emergency Department at your nearest hospital.

Suicide prevention hotline: 1-800-784-2433

BC Crisis Line: 604-310-6789

Kids Help Phone: 1-800-668-6868

Indigenous Crisis and Support Line - KUU-US Crisis Support Line: 1-800-588-8717

Harm reduction: Toward the Heart 

Steps Services at 312 Main provides a wide range of individual and group mental health rehabilitation services in the areas of personal life, leisure, education and work.

How to access

  • Check eligibility

    Clients with a mental health diagnosis by a clinician from the following Downtown Eastside health agencies:

    • Heatley Integrated care team
    • DCHC Integrated care team
    • Pender Integrated care team

  • Get a referral

    Referrals are made through Pender, Downtown, or Heatley Community Health Centers. Contact your care provider for further information.

Hours of operation

Currently open
  • Monday:   8:00 a.m. to 6:00 p.m.
  • Tuesday:   8:00 a.m. to 6:00 p.m.
  • Wednesday:   8:00 a.m. to 6:00 p.m.
  • Thursday:   8:00 a.m. to 6:00 p.m.
  • Friday:   8:00 a.m. to 6:00 p.m.
  • Saturday:   Closed
  • Sunday:   Closed

312 Main Street

312 Main Street is a mixed-used building located in the Downtown Eastside of Vancouver, BC.

Steps Services

Steps Services provides a wide range of services for pain and for psychosocial rehabilitation and counselling.