Health care payments
How to pay for your bill, including online payment. In some circumstances, you may incur costs for items and services that are not covered by the Medical Services Plan (MSP) or other insurance providers.
Pay online
Visit the online payment portal to pay your bill with a credit card (Visa, Mastercard, American Express).
The following hospital bill types are available for online payment:
- Non-residents of Canada hospital fees, lab tests, x-rays, medication and other hospital services
- Supplies (e.g., crutches, air boots)
- Self-pay hospital fees (residents of Canada with no MSP coverage)
- Preferred accommodation (private and semi-private rooms)
- Enhanced hip or knee surgery
- Lab tests not covered by MSP
- Cosmetic surgery
If you have questions, please contact Patient Billing at (604) 297-8512 or patientbilling@phsa.ca.
If you have technical issues with the payment portal, please wait and try again later. If you continue to experience issues, email paymentportalsupport@phsa.ca.
Pay in person
You can pay your account in person at the cashier's office if you received care at a location listed below. Pay by credit card (Visa, Mastercard, American Express), debit, cash, cheque, WeChat Pay, Ali Pay or Union Pay.
Please look for staff at the information desk to help you find the cashier's office.
Pay by phone
Call to pay your bill with a credit card over the phone. We accept Visa, Mastercard and American Express.
Call (604) 297-8512 (option 1)
Have questions or want to request a refund?
Please call 604-297-8512 or email patientbilling@phsa.ca. Accounts Receivable is available Monday to Friday from 8 a.m. - 4 p.m. PST. Receipts are available as part of the payment process. Please get in touch with us if you require an additional receipt.