person asking hospital staff information at information booth

Health information services


Nurses can assist you with many issues. Do not hesitate to ask if you need any assistance or support. 

Social workers

A social worker can help you and your family with the following issues:  

  • Personal and financial affairs: Social workers can provide guidance about how to talk with your family and friends about your wishes and values related to end-of-life (i.e., Advanced Directives) and your finances (e.g., Will).  
  • Transportation and accommodation 
  • Home care after surgery 
  • Emotional support before, during and after surgery

Resource centres

Hospital resource centres help you and your family make informed choices about your health before, during, and after your hospital stay. They can provide you with information on diseases, conditions, symptoms, medical tests and more.

Health advice over the phone

Call 8-1-1 (7-1-1 for the deaf and hard of hearing) for trusted health advice from HealthLink BC. This free, 24-hour, non-emergency telephone service is staffed by trained registered nurses, pharmacists and dieticians who can help answer your health-related questions with translation services in over 130 languages.

Requests for assistance or information

Navigating the maze of facilities and health-care providers can be overwhelming, especially if you are facing health challenges. Patient Care Quality Office (PCQO) can help you find your way through the system and Vancouver Coastal Health (VCH) facilities.

Abstract green background
First Nation House Post at VGH

Sacred spaces and gathering places

We recognize the importance for many Indigenous people to gather around loved ones in times of illness, healing and while receiving care. Comfortable spaces are provided within each facility, and where possible, spaces are also available for spiritual and cultural healing practices.

Learn more

More information for visitors

Visiting the hospital

Learn what to expect when visiting any of Vancouver Coastal Health's hospitals or other health care facilities.

Health care decisions at the hospital

Find out more about the services and support available to you to make the best health care decisions for you or your loved ones.